• Working on installation, configuration, testing and liaising with internal and external parties to see that items are delivered to specification and on time.
• Owning and resolving technical issues escalated by customers and internal management, which includes internaltroubleshooting.
• Assisting the Support Team on support issues where necessary.
• Providing guidance and in some cases creating professional documentation for internal or external parties to make use of and improve their outcomes.
• Being involved in upskilling/training of our partner base on company’s/other relevant technologies.
• Delivering training on the company’s product to customers.
• Good knowledge and experience working with Media Management software (DAM & MAM).
• Working knowledge of Media or Video production.
• Experience working with Licensing for Creative Software.
• 3 years working experience of HTML, VB, .Net, JavaScript and CSS.
• At least 2 years experience and knowledge of Oracle, SQL Databases (MySQL, Neo4j, RDS) & PostgreSQL.
• Scripting experience and working knowledge of SOAP & REST APIs.
• Confident in installation, configuration, troubleshooting and training.
• A team player who thrives to provide first class customer service, who is at ease with customer facing scenarios and is a natural communicator on phone and email.
• Strong troubleshooting and analytical skills are essential.
• A proven ability to work well under pressure, collaborative and communicative throughout project life cycle.
• Excellent organizational skills, with the ability to establish priorities and develop clear efficient and logical approaches to meet set deadlines and to achieve goals.
• Strong verbal, analytical, organizational, writing and presentation skills.
• Proven experience in Microsoft Server and Client Operating systems, Office 365, LAN Hardware, and TCP/IP protocols.
• Strong familiarity with Windows & Mac OS operating systems.
• High sense of urgency and flexibility.
• The ability to form strong relationships both internally and externally with customers and vendors.
• Excel in a fast paced, community environment.
• System admin experience with Active Directory and Group Policy.
• A working knowledge of Cloud Based environments (AWS, Azure and GCP).
• Experience of file-based broadcast systems and workflows would be a distinct advantage.
• Knowledge of Broadcast Video, Audio and Closed Captioning formats would be an advantage.
• Working knowledge of Final Cut Pro, Premiere Pro, Avid and After Effects would be an advantage.
• Working knowledge of JIRA and other project management tools.
• This role could require some travel to international customer sites.
• Potential involvement in upgrades of the software on customer systems including configuration, testing, troubleshooting, and training with the Partner/Customer.
• Some instances of work may take place outside of normal working hours, which will be co-ordinated by the Head of Technical Operations.
• Any member of staff may be asked to perform any reasonable and appropriate task (subject to training and Health and Safety requirements) dependent upon the business needs.
• Responsibilities are not limited to the above description and may be modified at any time by the Company.
