Application Implementation & Support Engineer

Full–time - Remote
United States

• Working on installation, configuration, testing and liaising with internal and external parties to see that items are delivered to specification and on time.

• Owning and resolving technical issues escalated by customers and internal management, which includes internaltroubleshooting.

• Assisting the Support Team on support issues where necessary.

• Providing guidance and in some cases creating professional documentation for internal or external parties to make use of and improve their outcomes.

• Being involved in upskilling/training of our partner base on company’s/other relevant technologies.

• Delivering training on the company’s product to customers.

Required Skills and Qualifications

• Good knowledge and experience working with Media Management software (DAM & MAM).

• Working knowledge of Media or Video production.

• Experience working with Licensing for Creative Software.

• 3 years working experience of HTML, VB, .Net, JavaScript and CSS.

• At least 2 years experience and knowledge of Oracle, SQL Databases (MySQL, Neo4j, RDS) & PostgreSQL.

• Scripting experience and working knowledge of SOAP & REST APIs.

• Confident in installation, configuration, troubleshooting and training.

• A team player who thrives to provide first class customer service, who is at ease with customer facing scenarios and is a natural communicator on phone and email.

• Strong troubleshooting and analytical skills are essential.

• A proven ability to work well under pressure, collaborative and communicative throughout project life cycle.

• Excellent organizational skills, with the ability to establish priorities and develop clear efficient and logical approaches to meet set deadlines and to achieve goals.

• Strong verbal, analytical, organizational, writing and presentation skills.

• Proven experience in Microsoft Server and Client Operating systems, Office 365, LAN Hardware, and TCP/IP protocols.

• Strong familiarity with Windows & Mac OS operating systems.

• High sense of urgency and flexibility.

• The ability to form strong relationships both internally and externally with customers and vendors.

• Excel in a fast paced, community environment.

Preferred Skills

• System admin experience with Active Directory and Group Policy.

• A working knowledge of Cloud Based environments (AWS, Azure and GCP).

• Experience of file-based broadcast systems and workflows would be a distinct advantage.

• Knowledge of Broadcast Video, Audio and Closed Captioning formats would be an advantage.

• Working knowledge of Final Cut Pro, Premiere Pro, Avid and After Effects would be an advantage.

• Working knowledge of JIRA and other project management tools.

Working Conditions and Physical Requirements

• This role could require some travel to international customer sites.

• Potential involvement in upgrades of the software on customer systems including configuration, testing, troubleshooting, and training with the Partner/Customer.

• Some instances of work may take place outside of normal working hours, which will be co-ordinated by the Head of Technical Operations.

• Any member of staff may be asked to perform any reasonable and appropriate task (subject to training and Health and Safety requirements) dependent upon the business needs.

• Responsibilities are not limited to the above description and may be modified at any time by the Company.

job Application

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