IT Service Management
Co-Managed IT Service Management
To support our clients who have internal IT resources and management practices, but are looking for assistance with the daily care and maintenance of their IT networks, infrastructure, business systems and processes. Some of our clients desire to mature their IT Service Management (ITSM) processes and supporting tools, in these cases EIX Global offers Co-Managed services. Our devoted team of managed IT service engineers, technicians, and support specialists act as an extension of your team and provide you all the advantages of IT service and support while allowing your team members to focus on more strategic initiatives. Our goal is to work with your internal IT support staff to increase the overall capabilities of the staff and ensure high quality responsive service management for your organization.
Enterprise IT Service Management
EIX Global provides IT Service Management solutions in a turnkey model to support clients that may or may not not have IT Management processes and practices in place and are looking for full support of the daily care and maintenance of their IT networks, infrastructure, business systems, and processes. Leverage our ITIL and CMMI experience and skilled professionals to establish governance and best practices for your organization. This includes all services such as managing IT infrastructure and vendors, assets, establishment of governance processes, data storage and a 24 x 7 help desk.